CMHA: Resident Information

2008 Annual HUD
Resident Satisfaction Survey

HUD Needs to Hear from You

(This survey will be mailed out in January 2008, and needs to be returned to HUD by March 5, 2008.)

1. What is the Survey about?

HUD annually measures PHAs performance across the country. The Resident Service and Satisfaction Survey is one component of the assessment system that measure residents' overall satisfaction with their living conditions. The Survey measures satisfaction with five areas: maintenance and repair, communications, safety, services, and development appearance.

2. How was I selected for the Survey?

Residents are randomly selected by a computer to participate in the Survey based on the list of units at the local Housing Authority. Families receive a Survey simply by chance.

3. Will my answers be anonymous and/or confidential?

The answers you give will be confidential. The Housing Authority will not know who participates in the Survey.

For further questions, call HUD directly at the toll-free number,
1-888-245-4860.

CMHA is happy to have you as a resident. We hope you are enjoying your tenancy and taking advantage of the many resources available through the CMHA Resident Services Division.

If you are having any problems, or have any questions about your tenancy, your home, or lease, please contact your property manager, or feel free to call the Housing Services' Customer Care Line at (216) 348-5000, ext. 2206.

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