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 Contact the HCVP
New HCVP Office Hours Now in Effect:
Monday through Friday:
8:00 – 11:45 a.m. and 1:00 – 5:00 p.m.
Preliminary rent determinations processed in the morning until 11:30 a.m.
Preliminary rent determinations processed in the afternoon until 4:00 p.m.
Saturday:
8:00 – 11:45 a.m. and 1:00 – 5:00 p.m.
(by appointment only for Client Re-exams;
Movers Sessions and Landlord Briefings as published)
The building is closed Monday through Saturday, 11:45 a.m. – 1:00 p.m. and all day on Sundays and holidays.
The Housing Choice Voucher Program (HCVP) is a large operation. The
best way to reach us with questions is to contact
the HCVP
Customer Service Team at (216) 431-1471. This Team is
trained to answer most of the questions they receive. When responding
to an HCVP notice or call, follow the specific
directions provided in that communication.
Following is a list of HCVP services by division and staff contacts
for easy reference. To reach the designated staff person, dial the
appropriate phone number or click on the name to send an e-mail.
Compliance
- Schedules and conducts hearings with participants
proposed for termination
Homeownership
- Qualifies and works with income-earning
households to buy homes and use existing
voucher toward mortgage payments
Applications
- Manages the waiting list and all of the
names on it.
- Determines whether households on the waiting list are eligible
for a voucher
- Verifies income and conducts criminal background checks for new
applicants
- Conducts criminal background checks for current participants who
want to move
- Issues vouchers and movers packets
- Processes applicant requests for reasonable accommodation
Contracting
- Accepts completed Requests for Tenancy
Assistance (RFTA)
- Determines and makes preliminary rent offer
- Schedules initial inspection
- Makes final rent offer after unit passes inspection
- Prepares Housing Assistance Payment (HAP) contract between HCVP
and the landlord
- Provides copies of executed contract and lease to landlord and
participant
Inspections
- Schedules all annual, special and emergency
inspections
- Conducts all HCVP inspections according
to HUD Housing Quality Standards (HQS)
- Notifies owners of any failed items from
HQS inspection
- Schedules all re-inspections (for failed
initial inspections and failed annual inspections)
Client Services
- Schedules annual and interim re-exams for
all current HCVP participants
- Verifies continued eligibility based on
updated income
- Verifies household composition
- Recalculates participant’s portion
of the contract rent
- Notifies participant and owner of any changes
to the rent portions
- Recruits and works with families in the
Family Self Sufficiency Program
- Manages the Moderate Rehabilitation Program
- Processes participant requests for reasonable
accommodation
Finance
- Maintains/updates owner contact information
and bank direct deposit information
- Issues monthly HAP and annual 1099s
- Processes requests for rent adjustments
- Updates changes to property ownership for
units currently under HAP contract
- Processes HAP holds/release for evictions
and abatements for HQS failure
- Monitors property foreclosure status
- Issues contract cancellation notices
Office of the Ombudsman
- Conducts Program training for landlords
- Works with municipal and county officials
- Operates Security Deposit Assistance Program
Management Team
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