FAQs/Help

Account and Portal Access FAQs

How do I create a new account?

Click the "Register" link on the left-hand side of the portal. You will be asked for information based on the type of account you wish to create. If you are an applicant or participant, you must enter either your SSN or client number so that we can retrieve certain information, and to authenticate your account. Once authenticated, enter your online applicant/participant portal account details that you would like to use to login to the portal. If you are an employee, you can complete the required form without entering your SSN. Employee accounts will be verified before access is allowed into the portal.

How do I login?

To login to the applicant/participant portal, enter your email address/Login ID and password on the left-hand side of the page. This information was required from you to setup your portal account.

I forgot my password, how can I retrieve it?

Click the "Forgot?" link on the left-hand side of the portal. Select the appropriate option on the Account Recovery page. Enter the information requested in order to reset your password and/or user name.

What is a security question?

The security questions are used in case you forget your password/user name. In order to have your password reset, we require you to answer your security questions as an added layer of security. Your security questions are selected by you when you create or update your portal account.

How do I change my password or security question/answer?

Once you are logged in to the landlord portal, click the Update Account link located on the left-hand side of the portal. The Update Account page allows you to update your email address/user name, password, and security questions/answers.

Notification Manager

What is the Notification Manager?

The Notification Manager section of the portal is an area where you setup what type of notifications you would like to receive. You can be notified when certain appointments are scheduled, or if your status on the wait list changes. You have the option to receive a text message, email, or both for each type of available notification.

Will I receive a separate email/text for each notification?

No. You will receive one email and/or text message that includes all of the notifications for that day in the body of the email/text message.

My service provider is not listed in the Notification Manager, can you add it?

Several of the service providers in the list have other names they do business under. Please email the webmaster and include your service provider's name. We will look up the provider's name to make sure they are not already in the list under a different name. If they are not already listed, we will add them to the list and contact you via email so that you can test out your number.

How do I stop receiving notifications?

Login to your account and click on the Notification Manager link on the left-hand side of the page. Select "Do not send notifications for this item" from the drop down list next to the notification item you no longer want to receive notifications for.

Online Forms

Can I make a change to a form I submitted?

As long as a CMHA employee has not flagged it so that it cannot be updated any more, you are free to update any form that you have previously submitted.

Contracts and Letters

I clicked the link to view my contract/letter but nothing happened. What's wrong?

The contracts/letters open in a new window after you click the link. You must allow pop-ups within your browser in order to view your contract/letter.

Can I save my contract/letter to my computer?

Yes. Once the contract/letter is loaded, you can save the document to your computer for your records.
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