Contact Information
8120 Kinsman Road
Cleveland, Ohio 44104-3101
Telephone: (216) 348-5000
Fax: (216) 348-4925
Hours: Monday - Friday 8 a.m. to 5 p.m.
5715 Woodland Avenue
Cleveland, Ohio 44104
Emergency: (216) 391-CMHA (2642)
Non-Emergency: (216) 426-7760
CMHA Hotline Numbers
| Hotline |
Description |
Phone Number |
| CMHA Exterminations Hotline |
|
(216) 271-2500 |
| Client Information Center |
For the Housing Choice Voucher Program |
(216) 431-1471 |
| CMHA Senior Hotline |
|
(216) 271-2424 |
| CMHA Resident Hotline |
|
(216) 271-2735 |
| Internal Audit Hotline |
For reporting fraud, waste, and abuse |
(216) 271-3200 |
For media requests and public records requests, please contact Hema Steele, Chief of Diversity, Equity and Inclusion at steeleh@cmha.net or (216) 271-2846. View CMHA's Public Records Policy
Housing Choice Voucher Program
Public Housing
| Title | Estate/Department | Contact | Phone | Fax |
| Deputy Director | Conventional and Multi-family Affordable Housing |
Lisa Lindsay
| (216) 348-5064 | (216) 348-5067 |
| Regional Deputy Director | Conventional Affordable Housing |
Arika Bethune-Payne
| (216) 348-5155 | (216) 348-4924 |
| Regional Deputy Director | Multi-Family Affordable Housing |
Darlene Sledge
| (216) 231-6432 | (216) 795-1588 |
| Regional Deputy Director | Conventional and Multi-family Affordable Housing |
Leslie Santiago
| (216) 271-2967 | (216) 771-1110 |
| Regional Deputy Director | Multi-Family Affordable Housing |
Julia Houston
| (216) 432-3860 | (216) 432-3434 |
| Waitlist Manager/Special Assistant | Conventional Affordable Housing |
Robert Masseria
| (216) 271-2243 | (216) 348-4925 |
Executive Team
| Title | Department | Contact | Phone | Fax |
| Chief Executive Officer | Executive Office |
Jeffery K. Patterson
| (216) 348-5911 | (216) 348-4925 |
| Executive Administrative Officer/Board Liaison | Executive Office |
Carla Haren
| (216) 348-5911 | (216) 348-4925 |
| Executive Assistant to the Chief of Staff | Executive Office |
Iris Cartagena
| (216) 348-5911 | (216) 348-4925 |
| Chief of Staff/Special Counsel to the CEO | Executive Office |
Jeffrey Wade
| (216) 348-5911 | (216) 348-4925 |
| Chief of Police | Police and Safety |
Andrés González
| (216) 426-7760 | (216) 361-3728 |
| Chief of Diversity, Equity and Inclusion | Office of Diversity, Equity and Inclusion |
Hema Steele
| (216) 271-2846 | (216) 348-4925 |
| Chief General Counsel | Legal Affairs |
Terry Billups
| (216) 271-2880 | (216) 348-1379 |
| Director | Finance |
Bo Truett
| (216) 271-2811 | (216) 432-5459 |
| Director | Conventional and Multi-family Affordable Housing |
Sharhonda Greer
| (216) 271-3079 | (216) 348-4925 |
| Director | Housing Choice Voucher Program |
Heather Gaines
| (216) 271-2742 | (216) 348-4925 |
| Director | Policy, Planning and Housing Mobility |
Dorivette Nolan
| (216) 271-3090 | (216) 348-4925 |
| Director | Compliance |
Mark Hunt
| (216) 271-2250 | (216) 432-5908 |
| Director | Research & Program Analysis |
Claire Russ
| (216) 348-3010 | (216) 348-4925 |
| Director | Human Resources |
Betsy McCafferty
| (216) 348-5030 | (216) 348-8236 |
| Director | Information Technology |
Donald Butler
| (216) 271-2292 | (216) 271-2296 |
| Director | Client Information Center (CIC) |
Cortney Crockett
| (216) 271-2065 | (216) 432-5907 |
| Director | Purchasing |
Edwin Oliveras
| (216) 271-3087 | (216) 432-5907 |
| Director | Modernization and Development |
Matthew Schmidt
| (216) 271-2734 | (216) 432-5515 |
| Director | Property Maintenance |
Chad Jones
| (216) 271-2533 | (216) 361-3617 |
| Executive Director | Western Reserve |
Rachel Loewy
| (216) 271-3068 | (216) 432-5515 |
| Director | Resident Services |
Kristie Groves
| (216) 271-3072 | (216) 344-7538 |
| Acting Director of Internal Audit | Internal Audit |
Kevin Eifel
| (216) 271-2114 | (216) 271-2670 |
Feedback Form
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