Resident Information

Social Services Mall

Carl B. Stokes Social Services Mall

6001 Woodland Avenue

Cleveland, Ohio 44104

Tel (216) 361-2367

Fax (216) 361-2370

CMHA operates the Carl B. Stokes Social Services Mall as a "one-stop shopping" resource. Agencies represented at the Mall are: Care Alliance, Cleveland Public Schools, Central Family Resource Center, Project Safe, the CMHA Applications Office, the Progressive Action Council (PAC) and Resident Empowerment Organization (REO). The Mall is open to all residents in the surrounding neighborhood--not just CMHA residents.

Services available through Resident Services are:

  • Job training / development and entrepreneurship training
  • Family supportive and referral services
  • Youth education and recreation services
  • Senior socialization and supportive services
  • HealthyCMHA - health and wellness
  • Education
  • Senior services
  • Health services
  • Substance abuse treatment

Also featured at the Social Services Mall is DJ’s Boutique, a project started by Vice Chairperson of CMHA’s Board of Commissioners, Doris V. Jones. The boutique offers clean, new or gently used clothing, bedding, household items, shoes, and even toiletries to both the general public and CMHA residents. The boutique operates from 10:00am to 2:00pm Monday through Friday.

Maintaining Your Home

CMHA will make repairs at no charge for work items identified as normal wear and tear in CMHA housing units. Work items which are identified as resident damage may be charged accordingly.

CMHA Service Request Line

Call the SERVICE REQUEST LINE immediately for any work that may need to be done. Waiting until the last minute could worsen the problem and slow the repair process.

(216) 432-5522

24 hours a day, seven days a week

Can't Decide what an emergency is?

Emergencies are identified as physical work items that pose an IMMEDIATE THREAT to life, health, safety, or property or that are related to fire safety.

Current items on the CMHA emergency list include, but are not limited to:

  • Lock-outs (resident charge)
  • No power
  • Gas leaks
  • Frozen pipes
  • Water leaks
  • Plugged or overflowing toilet
  • No Heat
  • Smoke/Fire alarm problems

Paying Rent to CMHA

CMHA mails a rent statement each month to every resident. The rent statement must be included with all rent payments. However, failure to receive a rent statement is not a valid reason to default and/or fail to pay rent and is not a defense in an eviction action brought on the grounds of nonpayment of rent.

If a resident does not receive a rent statement by the third day of the month, the resident must report immediately to the Management Office to obtain a rent statement or to find out why a rent statement was not received.

Rent is due on the first day of every month and may be either:

  • Paid using one of the options referenced on the rent options page or
  • Mailed to CMHA in the reply envelope included with the Resident's Rent Statement.
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